Get in Touch
Questions about SnapShot, enterprise deployment, or technical support? Reach out directly and we will get back to you.
Contact Us Directly
Pick the channel that fits your inquiry.
General Inquiries
Product questions, partnership opportunities, or general information about SnapShot.
hello@snapshot.so →Enterprise Sales
Custom plans, volume licensing, dedicated support, and SLAs for teams and organizations.
enterprise@snapshot.so →Technical Support
Installation issues, authentication problems, integration help, or bug reports.
support@snapshot.so →Send Us a Message
Fill out the form below and we will respond within 24 hours (1 hour for enterprise inquiries).
Response Time Commitments
What to expect after you reach out.
| Inquiry Type | Response Time | Availability |
|---|---|---|
| Enterprise Sales | 1 hour | 24/7 |
| Security Research | 12 hours | 24/7 |
| Technical Support (Pro) | 4 hours | Mon-Fri, 9AM-6PM EST |
| General Inquiries | 24 hours | Mon-Fri, 9AM-6PM EST |
Emergency Support: Enterprise customers with active SLAs have access to 24/7 emergency support via dedicated channels.
Legal & Compliance Contacts
For security disclosures, data protection requests, and legal inquiries.
Security Researchers
Report vulnerabilities through coordinated disclosure. PGP key available on request.
security@snapshot.so →Data Protection Officer
GDPR data subject requests, data processing agreements, and privacy questions.
dpo@snapshot.so →Legal Inquiries
Licensing, terms clarifications, law enforcement requests, and corporate legal matters.
legal@snapshot.so →Ready to Get Started?
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